Purpose of policy

We are committed to respecting and protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to develop a better understanding of our customers, to offer you discounts and great deals and in to provide you with relevant and timely information about the work that we do and adventures that may interest you.

The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

  • What information we may collect about you
  • How we may use that information
  • In what situations we may disclose your details to third parties
  • Our use of cookies to improve your use of our website
  • Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it

If you have any queries about this policy, please contact Cackle TV Productions via this email: info@cackletv.com

​Who we are

Cackle TV Productions is a sole trader, run by Justine Curgenven. Cackle TV Productions produces video and photographic content, written articles and inspirational presentations related to sea kayaking and adventure.

​Information collection

We collect various types of information and in a number of ways:

Information you give us:
For example when you register on our website, we’ll store personal information you give us such as your name, email address and country of residence. We will also store a record of your purchases. This allows us to send relevant news and discounts to you. 

Information about your interactions with us:
For example, when you visit our website, we collect information about how you interact with our content. When we send you an email we store a record of this, and we may keep a record of which ones you have opened and which links you have clicked on.  We use MailChimp to send our Newsletters. Their privacy policy can be seen here. 

Sensitive personal data:
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not currently collect this type of information.

​Legal basis

There are three bases under which we may process your data:

Contract purposes:
When you make a purchase from us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of an order, or in the case of problems with your payment.

Legitimate business interests:
In certain situations we collect and process your personal for purposes that are in our legitimate interests. For example, usage data may be processed for the purposes of analysing the use of the website, emails and services. The legal basis for this processing is monitoring and improving our website and services. However we only do this if there is no overriding prejudice to you by using your personal information in this way. 

With your explicit consent:
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.

​Marketing communications

We will send subscribers occasional newsletters (usually 1-3 per year) about the work that we do, adventures we are undertaking and news and discounts about our films and other products. To do this we may use data that we have stored about you, such as what products you have purchased as well as any preferences you may have told us about.

We use our legitimate organisational interest as the legal basis for communications by email. We will provide you with an option to unsubscribe in every email that we send you, or you can alternatively use the contact details at the end of this policy.

​Other processing activities

In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.

We may analyse data we hold about you in order to identify and prevent fraud.

In order to improve our website, we may analyse information about how you use it and the content that you interact with.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

​Third parties

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. We will only disclose your personal information to third parties if we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies). We 

Cookies

Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example to keep track of your basket) as well to provide website operators with information on how the site is being used.

We may use cookies to keep track of your basket as well as to identify how the website is being used and what improvements we can make.

​Your debit and credit card information

Financial transactions relating to our website and stores are handled by PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

​Maintaining your personal information

We store your personal information indefinitely such that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system.

If there are aspects of your record that are inaccurate or that you would like to remove, you can request this to info-@-cackletv.com

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

​Security of your personal information

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

Your rights to your personal information

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

Contact details and further information

Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

Cackle TV Productions
justine@cackletv.com